Before the payout

Check first, collect later: verifying your Lunubet Casino account

The license obliges us to confirm who you are, and the whole check usually takes about 13 hours.

Start verification

Gaming Control Board Curaçao OGL/2012/2803/342

Waiting on a payout

How is the check handled?

After this table you will know who runs the check and where to write.

Checking party

Lunubet Casino N.V.

License

Gaming Control Board Curaçao, OGL/2012/2803/342

Review time

about 13 hours

Deadline

before the first withdrawal

Questions e-mail

[email protected]

Minimum age

18+

One clean review

Before the first payout

This block settles the order to send things in and what to fix before sending.

The missing-item flags

Your profile page carries a documents area behind the verification tab. Open it before you play further and check which items are still marked as missing.

Corners inside the frame?

Upload the photo ID first, because the other checks lean on it. Keep all four corners inside the frame and let no glare cross the text.

Which bill counts, though?

Proof of address follows, and the name and address must match your profile word for word. A recent bill or bank letter works; screenshots usually fail.

Leave the status alone

Once everything is in, watch the status on that same tab and leave the files untouched. If something is unclear, write to [email protected] instead of sending a second copy.

Four documents

The paperwork that proves your identity

By the end you will know exactly what each file has to show.

Photo ID

Confirmsyour name, date of birth and photo

Must showall four corners, sharp text, no glare

Proof of address

Confirmswhere you live now

Must showyour full name, address and a recent date

Payment card image

Confirmsthe card is yours

Must showcardholder name, first six and last four digits

Sent back once, approved the next time

A card still in date. The date printed on your ID sits in the past, and a card proves who you are only while it is valid. Photograph the current card, front and back. Check the printed date before you upload it.

Is this bill too old? A bill dated months back shows where you lived then, not now, and no longer matches your file. Pull a recent bill from your provider's account page. Send the page that shows your name and address.

When the picture is unreadable. A glare, a shadow or a cropped corner hides the number we need, so the reviewer has nothing to compare. Lay the card flat on a plain table. Fit all four corners inside the frame.

Routine paperwork, not an accusation

A message asking for account statements is not a verdict about you. The Gaming Control Board Curaçao licence that Lunubet Casino N.V. holds under number OGL/2012/2803/342 requires checks against money laundering, so a request for paperwork sits inside the terms you accepted at sign-up, and it is routine.

Depending on your case, the reviewer may ask for any of the following:

Recent bank statements
Payslips from your employer
A tax notice showing income
Proof of a property sale
An inheritance or gift letter

The moment it starts

When will the casino ask for documents?

Read this before your first payout request, so nothing on screen catches you by surprise.

Send the three items early

The first payout is where the licence must know who is paid, so the screen asks for photo ID, an address document and your card image.

Whose card is this?

A new wallet or card puts a different name on the account, so the reviewer checks this route belongs to you before it carries money.

The higher-limit request

Asking for a higher limit changes how much the account can move, so a document showing your means may be requested alongside the new setting.

Explain the big movement

A payment far outside your usual pattern is the classic red flag in money laundering work, so the reviewer may ask where those funds originated.

Less guessing, less waiting

Answers on identity and income checks

The one worry behind most of these: a payment held back while a document sits unread.

When does the casino actually need my documents?+

The license requires a completed check at the latest before your first withdrawal leaves. Earlier than that, the casino may open the request at registration or after the first deposit, so the file is ready when you want to collect.

Who licenses Lunubet Casino and what is the number?+

Lunubet Casino N.V. holds a license from the Gaming Control Board of Curaçao, number OGL/2012/2803/342, and has operated under it since 2012. The company is registered in Willemstad at Dr. M.J. Hugenholtzweg.

Why is the casino asking where my funds came from?+

Source of funds checks are routine licensing work against money laundering, not a suspicion aimed at you. A short explanation of where the money was earned or saved is normally all that is needed to close it.

Can a photo from my camera make an acceptable ID copy?+

Pictures taken with a phone camera are accepted when all four corners sit inside the frame and no flash glare hides the text. Lay the document on a flat, evenly lit surface and keep the camera level above it.

Will I have to send the same paperwork in again next year?+

Once the file is approved, the documents normally stay on record and are not requested again for routine withdrawals. A fresh copy is asked for only when a document has expired, or when your details or payment method change.

My surname changed after the ID was issued, so what happens now?+

Send the new document together with the paper that confirms the change, such as a marriage certificate. The reviewer matches the two so your account details and the photo ID carry the same name before the file is cleared.

How long does the whole check take to finish?+

A complete upload is usually reviewed in about 13 hours. Sending all three items in one go, sharp and readable, keeps it at that length rather than restarting the queue with each replacement.