Best help for your question

Contact Lunubet Casino the Quick Way

Reach our team by live chat, e-mail or phone, and someone answers 24 hours a day, seven days a week.

Get in touch Licensed and audited since 2012

Paid out today

788,626 A$

4,812 Players online now

Gaming Control Board Curaçao OGL/2012/2803/342

Average withdrawal in 11 minutes, up to A$99,000 per transaction

TLS 1.3 encryption and third-party audits by GLI, SIQ, BMM Testlabs

Tested by the industry, verified by the numbers

Lunubet Casino: Three Ways to Reach Us

Pick the channel that matches your question and cut the waiting down to minutes.

Need an answer this minute?

When a bonus is missing or a deposit stalls, chat answers in around two minutes, every hour of every day, including public holidays.

Open the chat

Slow on purpose, thorough by design

Anything that needs a paper trail, such as verification documents or a complaint, belongs with [email protected], answered within eight hours.

Write to us

Reach a person on the line?

For a payment stuck mid-flow, call +61 2 5736 3066 (AEST) and a person picks up in about five minutes, any day of the week.

Call support

Playing from Australia

Get Local Answers From Australia

Australian players get the same plain, no-runaround support the brand has offered since 2012.

Reach us

Australian phone+61 2 5736 3066

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Oversight

RegulatorGaming Control Board Curaçao, OGL/2012/2803/342

Get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

The Minute You Sit Down to Ask for Help

Line these up first and the person helping you needs no second round of questions.

Registered email address you signed up with
Player ID or account number from your profile
Payment method name and last digits
Screenshot or time stamp of the problem
Bonus name and terms if a promo is involved

Your mail, sorted

Lunubet Casino Where Each Query Goes

No more guessing where your message landed or waiting for it to be passed on.

Your account

General support[email protected]

Document checks[email protected]

Your money

Deposits and withdrawals[email protected]

E-mails

Complaints[email protected]

Privacy requests[email protected]

Business and partners[email protected]

Who You Are Dealing With

Check Who Holds Your Account

This is how our house runs, and the paperwork behind it is open to anyone who asks.

The Company

Legal NameLunubet Casino N.V.

Company Number334127 (Curaçao)

Registered AddressDr. M.J. Hugenholtzweg, Willemstad

The Licence

RegulatorGaming Control Board Curaçao

Licence NumberOGL/2012/2803/342

Written Contact

Support Email[email protected]

Talk to Someone Who Is Not Us

Reach out to one of these independent services, all free and confidential, and staffed by people who understand gambling harm. They help whether you play here or anywhere else.

Gambling Help Online. Round-the-clock online counselling and self-help tools for anyone worried about their betting, run separately from us.

Lifeline Australia. Crisis support for anyone in distress, with trained listeners ready when a hard moment turns serious.

BetStop National Self-Exclusion Register. A single register that blocks you from gambling with licensed Australian operators once you sign up.

Learn more

Tested by the industry, verified by the numbers

What Happens When the First Answer Falls Short?

Read this once and you will know exactly how far a complaint can travel, and who decides at the end.

Send It to the Complaints Inbox

The moment your first reply leaves you unsatisfied, send the same problem to our complaints inbox with the reference from that reply, and a specialist reopens the file from scratch.

A Named Contact and a Reason

Within eight hours of writing, you get a written response that names the person handling it, sets out what was checked and states what the outcome is.

Escalated Up, Not Sideways

If that outcome still misses the mark, ask for a manager review in the same thread; a senior staff member reads the whole history and answers with a final position.

Lunubet Casino Hands It to the Regulator

Lunubet Casino passes unresolved disputes to the Gaming Control Board Curaçao when a manager review has closed the matter and you remain unsatisfied with the result.

You Need Help Now

Straight Support Answers

Lunubet answers in plain terms, around the clock, so nothing waits for office hours.

trustWhat if it's Sunday night and I need someone?+

Support runs all day, every day, including public holidays in Australia. A chat agent is usually with you within two minutes, and a phone call is picked up in about five. Nothing shuts overnight, so a late Saturday question is answered on Saturday.

trustWhere do I ask for my data?+

Ask the privacy team and they will send a copy of what Lunubet holds on you, or delete what the law lets them delete. Each request takes a short identity check first. Write from your registered email address so the reply lands in the right inbox.

trustWhy wasn't my complaint fixed the first time?+

Tell the support agent what went wrong and what outcome you want; most disputes end there. Should that reply leave you unhappy, escalate it to the complaints team, who review the case afresh. Still unresolved after that, you may take the matter to the Gaming Control Board Curaçao.

trustWhen I message, how long before I'm recognised?+

An agent will ask for your full name, your date of birth and the email address you registered with. A recent deposit amount is often enough to confirm the right account. Your password stays yours: nobody on the team will ever ask to see it or type it.

trustWhat happens when I shut my account down?+

Message support and ask them to close your account; there is no fee and no reason needed. Once it is closed, you can no longer deposit, wager or claim a bonus. Balances above the minimum withdrawal are returned to your payment method.

trustWhy should I care which licence you hold?+

Lunubet Casino N.V. holds licence OGL/2012/2803/342, issued by the Gaming Control Board Curaçao. That licence obliges the operator to keep player funds separate and to run audited games. It also gives you a regulator to approach if a complaint dead-ends.

trustWhat if my verification is taking ages?+

Send your photo ID, proof of address and card image, and the checks normally finish inside thirteen hours. Most reviews are quicker than that on weekdays. If a document is blurred or out of date, the clock restarts once a new one arrives.

Know the Wait Before You Write

When Will Someone Actually Answer You?

After reading this, you will have picked a channel that fits the time you actually have.

Live Chat

Chat Hours24 hours a day, 7 days a week

Chat First Reply2 minutes

All Times Shown InAEST

E-mail

E-mail Address[email protected]

E-mail Reply8 hours

Phone

Phone Number+61 2 5736 3066

Phone Waiting Time5 minutes