Protection built in

Responsible gambling controls in one Lunubet Casino account

Play only from 18+, and deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sit in every Lunubet Casino account.

Set a deposit limit

Gaming Control Board Curaçao OGL/2012/2803/342

Quick view

Your protections in one short table

The figures people ask about first, gathered in one place so nothing has to be hunted for.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2012/2803/342

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

While you play

Set it before play, not after a loss

All five live in your account, so nothing has to be arranged by phone or email.

Before you pay in

Deposit limits cap what you pay in over a period you choose. Turn them on before your first deposit, while the evening is still a plan.

Cap the session

Loss limits set a ceiling on what one session can take. Put them in place when you would rather settle the numbers before you sit down.

Session reminders

Session reminders send a quiet message at the interval you pick, so time does not slide by. Choose them if sessions often run long.

When you need distance

Cooling-off periods pause your account rather than closing it. Take one when you want distance for a while without making anything permanent.

From pause to full exclusion

Self-exclusion closes your account for longer than a pause and can sit alongside BetStop. Reach for it when the decision should be made once, not nightly.

Room to slow down

Ready to cap the evening?

By the end you will have a deposit, loss or session limit switched on and confirmed.

A clear starting point

Open your profile settings from the menu at the top. Check that the email shown is one you still read, because confirmations go there.

Settings, not the lobby

Inside settings, the responsible gambling area lists each tool beside a short explanation. Make sure the list matches the five offered here.

Which comes first?

Pick a deposit, loss or session limit, depending on what worries you most. Check the amount or interval once more before you move on.

Confirmed, then checked

A summary line under the setting confirms the change. Read it against what you meant, and change it before leaving if it differs.

Keep the evening a pastime, not a pattern

Noticing a sign while it is still small gives you room to act calmly. Choosing a limit before you play, or a short pause, is the simplest first step — and it stays entirely in your hands.

Read down this list slowly and see which lines sound familiar.

Chasing a loss with a bigger deposit
Playing longer than you meant to
Keeping play quiet from people close to you
Spending money set aside for bills
Thinking about the next session all day
Borrowing to keep playing
Feeling flat until you log back in

Keeping play away from under-eighteens

Age checked twice. Your profile shows a date of birth that must place you at 18 or older before any game opens. Photo ID, proof of address and a card image are checked before the first withdrawal, so an underage account cannot pay out.

Software across shared devices. A household filter on the family computer or phone hides gambling sites from everyone who shares the device. Place it on the device a younger person uses, not only on your own.

Where do relatives turn? Anyone close to a player can ring the National Gambling Helpline on 1800 858 858 at any hour for free advice about a relative. Words land better when they describe what you noticed rather than what you suspect.

A pause, an exclusion, a national register

Need a breather this week? A short pause begins inside your account and lasts from hours up to a few days — you choose the span when you set it. During that window your play is closed off, and the setting sits among the tools in your profile. Ask our team through live chat if you would like a hand finding it.

Closed door, no early key. Self-exclusion closes your access for a long stretch, and it cannot be undone early. It starts in your account, the period is fixed when you switch it on, and no play or deposit goes through until it ends. Marketing from us stops too, so the gap stays clean.

Cover that reaches beyond us. BetStop is the Australian national register run by the Australian Government (ACMA), with a minimum of 3 months and up to lifetime. Applying takes about 5 minutes online and you may nominate a support person. Once registered, you cannot bet or open accounts with licensed providers and marketing stops. betstop.gov.au

Someone to talk to

Reach out to people who listen

This block is for the hour when you or someone at home wants to speak to a person.

National Gambling Helpline

A free, confidential service for players and the people close to them: counselling by chat, email and phone, self-help tools, plus a directory of local services. Lines answer around the clock, every day of the year. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings held across Australia, run by and for people who gamble and want to stop. Relatives are welcomed too, and the local meeting list is shared through the service's own site. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt. Advisers help you work out what is owed and how to handle it, reachable by phone on weekday hours from Monday to Friday, between 9:30 and 16:30. ndh.org.au

Plain reference

Answers that settle the doubt

The fear that asking for a limit will be awkward, and what actually happens next.

Can I call the helpline about my brother's gambling?+

Yes. The National Gambling Helpline takes calls from worried relatives as well as from players, day or night, and the counselling is free. Someone there can talk through what you have noticed and point you and your brother to local support.

Why do I need to prove I am over 18?+

Because play here is for adults of 18 and over, and an account cannot stay open without that check. Photo ID, proof of address and a payment card image are what the team uses to confirm who you are.

Can I end a self-exclusion before the period is over?+

No. A self-exclusion at the casino runs for the whole period you chose, and the support team will not lift it early. If you want to come back, the request has to wait until that period ends.

Does excluding myself here close my accounts at other casinos?+

Not by itself. The exclusion you set in your account here covers this casino only; other licensed wagering providers are not told about it. To be blocked across Australia, join BetStop, the national register, which is a separate step.

Where do I change a deposit limit I set last week?+

In the same place you set it. Open the limits section of your account, choose the new amount and save it. No call or chat is needed to make the change.

Can I shut my account for good by email?+

Yes. Ask the support team by email and they will close the account for you, at any hour of the day. Once it is gone, the limits and pauses inside it go too, so a timed self-exclusion is the better choice if you may return.